Warranty

Last updated: October 4, 2026

Every instrument we sell is new and comes with the manufacturer's warranty. This page explains what that means and how we help if something goes wrong.

Manufacturer's warranty

New instruments are covered by the manufacturer's limited warranty against defects in materials and workmanship. The length of the warranty and its terms are set by the manufacturer and vary by brand and model. The warranty document is included in the box and is the authoritative statement of your coverage.

Want to read the warranty before you buy? Tell us the model at support@benmos.shop and we will send you the manufacturer's warranty terms at no charge.

What is usually covered

Manufacturer warranties generally cover failures caused by a defect in the product, such as keys, electronics, speakers or pedals that stop working under normal use.

What is usually not covered

Damage from drops, spills, power surges, misuse or unauthorized repair
Normal wear, such as cosmetic marks
Products with removed or altered serial numbers
Use outside the country the product was made for

How to make a claim

Contact us at support@benmos.shop or (503) 661-3726 with your order number, the model and a description of the problem. A short video helps.
We confirm your purchase date and help you open the claim with the manufacturer or its authorized service network.
The manufacturer decides whether to repair or replace the product under its warranty terms.

Keep your order confirmation email. It is your proof of purchase. Registering the product with the manufacturer, where it offers registration, can make a later claim faster.

Problems in the first 30 days

If a defect shows up within 30 days of delivery, you do not need a warranty claim. Use our Returns & Refunds Policy for a replacement or a full refund.

Our role

The warranty is given by the manufacturer, not by Benmos. We do not add a separate warranty of our own, but we will help you with a claim for as long as the manufacturer's warranty runs.