Privacy Policy

Last updated: October 4, 2026

This Privacy Policy explains how Benmos ("Benmos", "we", "us") collects, uses and shares personal information when you visit benmos.shop, contact us or buy from us, and the choices you have.

Information we collect

Information you give us

• Contact details: name, email address, phone number, billing and shipping address
• Order details: the products you buy, your order history and the messages you send us
• Payment details: your card or wallet information is collected and processed by our payment processor. We do not store full card numbers.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, referring site and the date and time of your visit
• Approximate location, derived from your IP address
• Cookies and similar technologies, described in our Cookie Policy

Information from others

• Shipping carriers send us delivery status
• Our payment processor sends us payment confirmation and fraud-risk signals

Categories of personal information

In the last 12 months we have collected these categories, as California law defines them:

We do not collect sensitive personal information such as government ID numbers, precise location or health data, and we do not build profiles to make automated decisions with legal effects.

How we use information

• To process and deliver orders, and to handle returns, refunds and warranty questions
• To answer your questions and send order and shipping updates
• To prevent fraud and keep the site secure
• To understand how the site is used and improve it
• To send marketing email if you have opted in. You can unsubscribe at any time with the link in any marketing email.
• To comply with the law, including tax and accounting rules

Who we share information with

• Shopify, which hosts our store and processes orders
• Payment processors, to take payment and prevent fraud
• Shipping carriers, to deliver your order
• Manufacturers and their service networks, when you ask us to help with a warranty claim
• Analytics and advertising providers, such as Google, to measure and improve our site and advertising
• Authorities, when the law requires it or to protect our rights
• A buyer or successor, if the business is sold or merged, under the terms of this policy

We do not sell personal information for money. Some uses of advertising cookies may count as "sharing" for cross-context behavioral advertising under California law, or as "targeted advertising" under other state laws. You can opt out as described below.

How long we keep information

We keep order records for as long as needed to fulfill the order, support returns and warranty claims, and meet tax and legal requirements. We keep support messages for as long as needed to resolve them and to handle later questions about the same order. We delete or anonymize information when it is no longer needed.

Your privacy rights

Depending on where you live, including California, Oregon and other US states with privacy laws, you have the right to:

• Know what personal information we have collected about you, the sources, the purposes and who we disclosed it to, and get a copy
• Delete personal information we collected from you, subject to legal exceptions
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information and of targeted advertising
• Limit the use of sensitive personal information. We do not collect sensitive personal information.
• Non-discrimination: we will not deny you service, charge a different price or provide a different level of quality because you used these rights

Oregon residents may also ask for a list of the specific third parties to which we have disclosed personal information.

How to make a request

Email support@benmos.shop or call (503) 661-3726. To opt out of sale, sharing or targeted advertising, use Your privacy choices.

We verify requests by matching the details you give us with our order records. You may use an authorized agent, who must show written permission from you. We respond within 45 days, and will tell you if we need up to 45 more.

If we decline your request, you can appeal by replying to our response within 60 days. We answer appeals within 45 days. If the appeal is denied, you can contact the attorney general of your state; Oregon residents can file a complaint with the Oregon Department of Justice.

Cookies and opt-out signals

You can manage cookies in your browser settings. We honor Global Privacy Control signals as an opt-out of sale, sharing and targeted advertising where the law requires it. See our Cookie Policy.

Security

Our store runs on Shopify, and pages are served over HTTPS. Payments are handled by a payment processor that meets the card industry's security standard (PCI DSS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Visitors from outside the United States

Our store is operated from the United States and sells only to US addresses. If you visit from another country, your information is processed in the United States.

Links to other sites

Our site may link to other websites, such as manufacturer sites. Their privacy practices are their own, and this policy does not cover them.

Children

Our store is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

Changes

We may update this policy. The date at the top shows when it was last changed. If a change is significant, we will post a notice on the site.

Contact

Benmos
15626 SE Martins St, Portland, OR 97236, USA
Email: support@benmos.shop
Phone: (503) 661-3726
Hours: Monday–Friday, 9:00 AM–5:00 PM PT