Last updated: October 4, 2026
This policy explains how you can pay at benmos.shop, when you are charged and how your payment is protected.
- Cards
- Visa, Mastercard, American Express, Discover
- Wallets
- Apple Pay, Google Pay
- Currency
- US dollars (USD)
- Charged
- When you place the order
Payment methods we accept
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay. The methods available for your order are shown at checkout. Apple Pay and Google Pay appear when your device and browser support them.
We do not accept checks, money orders, bank transfers, cash on delivery or payment by phone.
Currency and prices
All prices are in US dollars. The price on the product page is the price you pay for the instrument. Shipping is free, and any sales tax is added at checkout.
When you are charged
Your payment method is charged in full when you place your order. If we cannot fulfill the order, we cancel it and refund the full amount.
Sales tax
Any sales tax that applies is calculated from your shipping address and shown at checkout before you pay.
Payment security
Checkout is encrypted and runs on Shopify. Your card or wallet details go directly to our payment processor. We never see or store your full card number or security code.
Order review
To protect customers from fraud, some orders are reviewed before they ship. We may email or call you to confirm the order, and we may ask that the billing address match the one your card issuer has on file. If we cannot verify an order, we cancel it and refund it in full.
Declined payments
If your payment is declined, no order is created and you are not charged. A pending authorization may show on your statement for a few days until your bank releases it. Check the card details and billing address, try another payment method, or contact your bank.
Pricing errors
If a product is listed at the wrong price by mistake, we contact you before shipping. You can pay the correct price or cancel for a full refund.
Refunds
Refunds go back to the original payment method. See our Returns & Refunds Policy for timing.
Contact
Benmos
15626 SE Martins St, Portland, OR 97236, USA
Email: support@benmos.shop
Phone: (503) 661-3726
Hours: Monday–Friday, 9:00 AM–5:00 PM PT